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Privacy Policy

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Privacy Policy

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Europe Sopung Ltd. (“the Company”) respects the privacy of all customers and users and is committed to protecting personal information in accordance with applicable laws and regulations.
This Privacy Policy explains how the Company collects, uses, stores, and protects personal information obtained through its website, reservation systems, and other services.

 

1. Purpose of Collecting and Using Personal Information

The Company collects personal information for the following purposes:

  1. To process travel reservations, payments, cancellations, and customer support.

  2. To confirm identity, prevent fraudulent use, and manage membership.

  3. To deliver notices, updates, or promotional information related to the Company’s services.

  4. To analyze service usage and improve products and customer satisfaction.

  5. To comply with legal obligations and administrative requirements.

 

2. Personal Information Collected

The Company may collect the following information depending on the type of service used:

  • Mandatory information: Name, date of birth, nationality, gender, contact number, email address, passport number, payment details, and travel preferences.

  • Optional information: Accommodation preferences, dietary requirements, and emergency contact details.

  • Automatically collected information: IP address, cookies, device information, and access logs.

 

3. Retention and Use Period of Personal Information

  1. The Company retains personal information only for the period necessary to fulfill the purposes stated above.

  2. In principle, information is destroyed without delay after achieving the purpose of collection or upon the User’s request for deletion.

  3. However, the Company may retain certain information for a specified period if required by applicable laws (e.g., consumer protection, transaction records).

 

4. Provision of Personal Information to Third Parties

  1. The Company does not provide personal information to third parties without prior consent from the User, except in the following cases:

    1. When required by law or legal process.

    2. When necessary for travel arrangements (e.g., airlines, hotels, insurance companies, local operators).

  2. In such cases, only the minimum information required to provide the service will be shared.

 

5. Entrustment of Personal Information Processing

The Company may entrust the handling of personal information to professional service providers for efficient operations such as booking systems, payment processing, or customer service.
When doing so, the Company supervises the entrusted parties to ensure proper data protection and confidentiality.

 

6. Rights of Users and Methods of Exercising Them

  1. Users have the right to access, correct, delete, or request suspension of processing of their personal information at any time.

  2. Requests can be made in writing, by email, or through the Company’s website, and the Company shall respond promptly.

  3. If a User requests correction or deletion, the relevant information will not be used until the matter is resolved.

 

7. Destruction of Personal Information

  1. Personal information that is no longer needed will be promptly destroyed.

  2. Electronic files will be permanently deleted so that they cannot be recovered, and paper documents will be shredded or incinerated.

 

8. Use of Cookies and Tracking Technologies

  1. The Company may use cookies and similar technologies to improve website functionality and provide customized services.

  2. Users can manage or reject cookies through browser settings, but certain features may be limited.

 

9. Security Measures for Personal Information

The Company implements appropriate technical and administrative safeguards to prevent loss, theft, leakage, alteration, or damage of personal information, including:

  • Access control and password protection

  • Data encryption and secure server storage

  • Regular system updates and security audits

  • Employee training on personal data handling

 

10. Protection of Children’s Personal Information

The Company does not knowingly collect or process personal information from children under the age of 14 without parental or guardian consent.

 

11. International Data Transfers

If personal information must be transferred overseas (e.g., to airlines or overseas service providers), the Company will ensure that adequate protection measures are in place in compliance with relevant data protection laws.

 

12. Changes to the Privacy Policy

  1. The Company may revise this Privacy Policy when necessary to reflect changes in law or service operations.

  2. Any revisions will be announced on the Company’s website, and the effective date will be updated accordingly.

  3. Continued use of the website or services after the revised policy is posted constitutes agreement to the changes.

 

13. Contact Information

For questions, requests, or complaints regarding this Privacy Policy, please contact:

Europe Sopung Co., Ltd.

  • Address: [Insert company address]

  • Email: [Insert contact email]

  • Phone: [Insert contact number]

  • Business Registration No.: [Insert number]

 

Effective Date: [01.01.2017]

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