Travel Terms & Conditions

Terms and Conditions

Article 1 (Purpose)

The purpose of these Terms and Conditions is to specify the details and obligations governing the overseas travel contract concluded between "Europe Sopung Ltd" (hereinafter referred to as “the Company”) and the customer (hereinafter referred to as “the Traveler”).

Article 2 (Duties of the Company and the Traveler)

The Company shall faithfully perform its duties in planning and executing travel arrangements—including guidance, transportation, accommodation, and vehicle arrangements—to provide safe and satisfactory travel services for the Traveler.
The Traveler shall cooperate actively in maintaining order and harmony among fellow travelers and assist the Company in ensuring safe and enjoyable travel.

Article 3 (Types and Definitions of Travel)

Travel types and definitions are as follows:

Planned Package Tour – A tour for which the Company pre-determines the destination, itinerary, and travel services (transportation, accommodation, etc.), sets the travel price, and advertises or otherwise recruits participants.
Customized or Requested Tour – A tour arranged and operated by the Company according to specific conditions requested by an individual or group traveler.
Overseas Travel-Procedure Agency Contract – A contract whereby the Company, for an agreed service fee, performs on behalf of the Traveler the following services (“procedure services”):
1. Obtaining visas, re-entry permits, and various certificates.
2. Preparing immigration documents and related administrative procedures.

Article 4 (Constitution of the Contract)

The travel contract shall consist of these Terms and Conditions and the travel itinerary (or explanatory brochure) posted on the Company’s website.
The itinerary (or explanatory brochure) shall include daily schedules, destinations, transportation, shopping opportunities, accommodation, meals, and all services provided by the Company, together with notes for the Traveler.

Article 5 (Conclusion of the Contract)

When a Traveler applies for a tour by internet or other means, and the Company confirms such application according to prescribed procedures, the contract shall be deemed concluded once the Traveler pays to the Company the deposit or full amount of the travel fee in accordance with these Terms.
The Traveler shall be deemed to have acknowledged and accepted the Company’s travel terms.

Article 6 (Special Agreements)

The Company and the Traveler may, within the limits of applicable laws, enter into special agreements in writing (including electronic documents).
If such agreements differ from these standard Terms, the Company must explain the differences to the Traveler.

Article 7 (Deemed Delivery of the Contract and Related Documents)

The following cases shall be regarded as the Traveler having received the travel contract, itinerary, and these Terms:

The Traveler agrees online to the contents of the travel contract and itinerary provided via an electronic network, and the Company notifies acceptance through the same or equivalent means (e-mail, system message, telephone, etc.).
The Company provides the contract and itinerary by facsimile or other mechanical means, and the Traveler sends written consent to enter into the travel contract; the Company then communicates acceptance through an electronic or mechanical method.

Article 8 (Cancellation Due to Minimum Participant Requirement Not Met)

If the minimum number of participants required for the tour is not met, the Company may cancel the contract by notifying the Traveler no later than 7 to 3 days prior to departure.
If the Company fails to give notice within that period and cancels the tour for insufficient participants, the Company shall refund the deposit already received.

Article 9 (Refusal to Conclude a Contract)

The Company may refuse to conclude a travel contract with a prospective Traveler in any of the following cases:

When the Traveler is likely to cause inconvenience to other participants or disrupt the smooth operation of the tour.
When the Traveler is deemed unable to travel due to illness or other reasons.
When the number of applicants exceeds the maximum capacity of 100 persons.
When the minimum participant requirement has not been satisfied.

Article 10 (Travel Fees)

The travel fee stated on the Company’s website (and in the travel contract) includes the following items. Items 1 through 9 are payable at the destination but may be paid in advance by the Company on behalf of the Traveler for convenience:
1. Fares for transportation such as air, ship, or rail (standard fares).
2. Transfer costs between airports, ports, stations, and hotels.
3. Accommodation and meal charges.
4. Guide expenses.
5. Applicable domestic and foreign taxes.
6. Airport or port taxes.
7. Tourism-promotion development fees.
8. Admission fees to attractions listed in the itinerary.
9. Other costs stipulated by individual agreements.
10. Travel-agency service charge.
The travel fee does not include the following (unless otherwise agreed for customized tours):
1. Personal expenses such as telephone calls, customs duties, tips, laundry, or additional food & beverage.
2. Any expenses arising from illness, injury, or other personal reasons during the tour.
3. Additional costs incurred from exceeding standard regulations (e.g., single-room surcharges, excess baggage).
4. Expenses not specifically stated in the itinerary.
5. Travel-document fees (passport stamps, visa charges, etc.).
Upon signing the contract, the Traveler shall pay a deposit as determined by the Company. The deposit will be applied toward the total travel fee or damages as applicable.
The balance of the travel fee, excluding the deposit, must be paid to the Company no later than seven (7) days before departure (unless the Company, at its discretion, allows payment up to the day of the tour).
Payment shall be made by the methods designated by the Company (e.g., bank transfer, account deposit).
If traveler-insurance fees are included in the tour price, the Company must inform the Traveler of the insurer’s name and coverage details.

Article 11 (Changes in Travel Fees)

In the event that transportation or accommodation charges payable for the tour increase or decrease by 5% or more, or if the foreign exchange rate applied to the travel price fluctuates by 2% or more compared with the rate at the time of contract signing, either the Company or the Traveler may request a corresponding adjustment in the travel fee.
When the Company increases the travel fee under Paragraph 1, it must notify the Traveler no later than 15 to 3 days before departure.

Article 12 (Amendment of Travel Conditions and Settlement of Price Differences)

The travel conditions stipulated in this contract may be changed only in the following cases:
When both parties agree that such change is unavoidable for the Traveler’s safety and protection or due to local circumstances.
When the purpose of travel cannot be achieved due to force majeure, such as natural disaster, war, government order, or strike/closure of transportation or accommodation providers.
If such changes result in an increase or decrease in the travel fee under Article 11, adjustments for changes prior to departure shall be made before departure, and those arising during the trip shall be settled within 10 days after completion of the tour.
If the travel conditions are altered or the contract is terminated for reasons not covered by Paragraph 1, resulting in damages, compensation shall likewise be settled before departure or within 10 days after completion of the tour, as applicable.
If a Traveler voluntarily forgoes any service included in the tour (such as accommodation, meals, or sightseeing), the Traveler shall not be entitled to any refund. However, if the tour is terminated midway, Article 15 shall apply.

Article 13 (Liability of the Company)

The Company shall be liable for any damage caused intentionally or negligently to the Traveler by the Company itself, its employees, local operators, or any of their employees (collectively, “Agents”) in connection with their duties as specified in Article 2, Paragraph 1, from the commencement to the completion of the tour.

Article 14 (Termination of the Contract Before Departure)

Either the Company or the Traveler may terminate this travel contract prior to departure. In such cases, any damages shall be compensated in accordance with the Consumer Dispute Resolution Standards (as announced by the Korea Fair Trade Commission).
1) When cancellation is requested by the Traveler:
20 to 29 days before departure: 10% of travel price charged.
10 to 19 days before departure: 15% of travel price charged.
8 to 9 days before departure: 20% of travel price charged.
1 to 7 days before departure: 30% of travel price charged.
On the day of departure: 50% of travel price charged.
During peak or holiday seasons (June–October, December–February), 100% of the travel price shall be charged.
No refund shall be made for no-shows (non-participation) for city tours, night tours, art-gallery, or museum tours.
2) When cancellation is due to reasons attributable to the Company:
The Company shall refund the full amount of the deposit received.
3) If a product-specific refund policy exists, it shall take precedence over this article.
Either party may terminate the contract without penalty in any of the following cases:
(1) When the Company cancels:
a. When both parties agree it is unavoidable for the Traveler’s safety or due to local conditions.
b. When the purpose of travel cannot be achieved due to natural disaster, war, government order, strike, closure of transportation or accommodation facilities, etc.
c. When the Traveler is deemed likely to cause serious disturbance or inconvenience to others or to the smooth operation of the tour.
d. When the Traveler is unable to travel due to illness or physical condition.
e. When the Traveler fails to pay the travel fee within the period specified in the contract.
(2) When the Traveler cancels:
a. When both parties agree it is unavoidable for safety or due to local conditions.
b. In the event of the death of a relative within three degrees of kinship.
c. When the Traveler is unable to participate due to illness or injury.
d. When the Traveler’s spouse or direct family member is hospitalized for more than three days immediately prior to departure, making travel participation impossible.
In cases (b), (c), or (d), the Traveler must submit the following documents to the Company as proof:
Documents verifying family relationship (resident registration or family certificate).
Medical certificate, death certificate, or autopsy report.
Any other relevant supporting documentation.

Article 15 (Termination of the Contract After Departure)

Either the Company or the Traveler may terminate this contract after departure for unavoidable reasons. In such cases, the party responsible shall compensate the other for resulting damages.
When the contract is terminated under Paragraph 1, the Company shall assist the Traveler in returning home, and the Traveler shall bear the related expenses unless such termination is attributable to the Company.

Article 16 (Responsibilities of the Traveler)

The Traveler is responsible for confirming, within 7 days before departure, all details specified under Article 12, Paragraph 1, through communication with the relevant Company representative by phone, fax, or email.
Any issues arising from nationality or visa requirements not disclosed by the Traveler prior to the contract shall be the sole responsibility of the Traveler.
The Traveler shall cooperate faithfully with the tour conductor or local guide to ensure smooth travel operation.
The Traveler shall compensate the Company for any damages caused by the Traveler’s willful misconduct or negligence.
The safekeeping of valuables and personal belongings is the Traveler’s own responsibility; the Company shall not be liable for any loss or theft.
The Traveler shall be solely responsible for any problems arising from undisclosed physical disabilities or medical conditions; related compensation claims shall be directed to the insurance company, not the Company.
The Traveler shall verify checked baggage with the airline prior to flight departure and immediately file a claim with the carrier in case of damage after arrival. The Company shall not be involved in such compensation matters.

Article 17 (Commencement and Termination of Travel)

The travel commences when the Traveler boards the designated transportation at departure and concludes upon arrival at the final destination and disembarkation, unless otherwise agreed in the contract or itinerary.

Article 18 (Duty of Explanation)

The Company shall explain to the Traveler all important terms and any subsequent changes so that the Traveler fully understands the contents of the contract.

Article 19 (Insurance and Financial Guarantee)

The Company shall maintain insurance or mutual aid coverage as required by relevant laws to compensate travelers in the event of loss or damage arising from the Company’s operations.
Travelers are required to purchase individual travel insurance as advised on the Company’s website. The Company shall not be responsible for any losses, theft, or accidents resulting from the Traveler’s failure to obtain personal travel insurance.

Article 20 (Miscellaneous)

Any matters not specified in this contract, or disputes concerning its interpretation, shall be resolved through mutual consultation between the Company and the Traveler. If an agreement cannot be reached, applicable laws and general commercial practices shall apply.
For travel to special regions or under specific circumstances, the Company may establish terms that differ from these provisions for justifiable reasons.